Accessible service: (including companions and specially trained dogs)
Is the Toronto Coach Terminal wheel chair accessible?
The Toronto Coach Terminal is Wheel Chair Accessible. There is an elevator on the Northbound platform of the Dundas Street Subway which will take you to street level (Southeast corner of Dundas Street and Bay Street ). Also an elevator at the west end of the Atrium on Bay on the Southbound side of the Dundas Street Subway will take you to the tunnel connecting to the bus terminal. From there an elevator from the lower concourse level of the Toronto Coach Terminal will take you to street level for Ticket Sales and Bus Arrivals and Departures.
What if I need assistance while travelling?
A passenger with disabilities needing a companion or a specially trained animal (see Animals section) for assistance may bring either along free of charge. A certificate issued by the Canadian Rehabilitation Council for the Disabled (CRDC), Canadian National Institute for the Blind (CNIB) or similar certification may be required.
For more details call information at 416-393-7911.
What if I need assistance boarding?
What if I need assistance with my luggage?
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Animals:
May I bring my pet on the intercity buses?
Animals are not permitted on intercity buses with the exception of service animals. A “Service Animal” is an animal that is required by a person with a disability for assistance and is certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution. (such as seeing-eye, hearing-ear, or special-needs dogs) Animals will not be permitted to occupy a seat but must lie or stand at the feet of its master. A certificate issued by the Canadian Rehabilitation Council for the Disabled (CRDC), Canadian National Institute for the Blind (CNIB) or similar certification may be required.
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Airport
How can I get from the Toronto Coach Terminal to the Airport?
There is service to the Airport. Please call
416-393-7911
for information.
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Baggage:
How much luggage can I take on an intercity bus?
This varies depending on the Bus company & route. Please call 416 393-7911 for information..
Will a bus driver assist a passenger with baggage?
Can I take a bicycle on the intercity bus with me as baggage?
See Bicycles.
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Bicycles:
Can I take a bicycle on the intercity bus with me as baggage?
Some intercity bus companies will allow bicycles to be taken a baggage on some buses. Please call 416-393-7911 for specific information regarding your travel.
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Lockers:
Do you have lockers located at the bus terminal?
Lockers are located on the main floor level of the Toronto Coach Terminal.
What are the cost and the dimensions of the lockers?
Regular size lockers are 32 inches deep, 16 inches wide and 22 inches in height.
Large lockers are 32 inches deep, 16 inches wide and 37 inches in height.
The cost is $ 5.00 for 24 hours.
What if my item to be stored does not fit in the locker?
Unwrapped, oversized articles such as wheel chairs, baby strollers, skis and other sports equipment, bicycles, musical instruments, etc. may be stored at the discretion of the Terminal Manager for $6.00 per item, per day. You must speak to (between 8am and 6pm ) a ticket and information clerk in person.
Luggage, sports bags, or sealed packages cannot be held.
How long may I store my items in a locker?
Items left more than 24 hours will be cleared from lockers and held in the Locker Room at a charge of $6.00 per day.
After one month, unclaimed articles are destroyed, sold or donated to charity.
What if I lose my key?
There is a charge of $15.00 for lost keys. Please speak with a ticket and information clerk
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Lost & Found:
Where is your Lost & Found?
Articles lost on a bus are handled by that particular company. Articles lost in the Toronto Coach Terminal will be handled by the TCT Customer Service office. Please call 416-393-7911 for information regarding who to contact and how.
What happens if I lose my ticket?
The Toronto Coach Terminal or the Intercity Bus Companies cannot reimburse customers for lost, misplaced, or stolen tickets. However, occasionally a ticket is turned in to the Toronto Coach Terminal Customer Service Office. Please call 416-393-7911 to check if one has been turned in or visit the TCT Customer Service Office in person.
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Paging:
May I have a passenger paged within the Toronto Coach Terminal?
Passengers may be paged under certain circumstances. Please call the TCT Information Centre at 416-393-7911 or speak to a ticket and information clerk in person.
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Parking:
Is there parking at the Toronto Coach Terminal?
There is paid parking located on the south side of the Elizabeth Street Terminal (north of Dundas Street west , south of Edward Street, west of Elizabeth Street and east of Chestnut Street ). (see Terminal Layout)
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Payment Methods:
How may I pay for my ticket at the Toronto Coach Terminal?
The Toronto Coach Terminal accepts cash, debit card, VISA, American Express, Mastercard, and traveller's cheques for payment.
Prepaid tickets:
May I prepay a ticket at the Toronto Coach Terminal for a passenger travelling from another location to the Toronto Coach Terminal?
The Toronto Coach Terminal does allow and accept prepaid tickets depending on the locations and bus companies involved. Please contact the TCT Information Centre at 416-393-7911 for information regarding your particular circumstances.
May I purchase a ticket from the Toronto Coach Terminal by phone?
Unfortunately, tickets may not be purchased from the Toronto Coach Terminal by phone at this time.
However, this service may be available in the near future.
May I purchase a ticket from the Toronto Coach Terminal using the internet?
Unfortunately, tickets may not be purchased from the Toronto Coach Terminal over the internet at this time.
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Roller-skates, in-line skates, skateboards:
Is it OK to roller-skate, in-line skate, or skateboard on the GO system?
For safety reasons, we do not allow roller-skating, in-line skating, or skateboarding on Toronto Coach Terminal Property. If you have these items with you, please carry them.
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Seating:
If I buy a ticket, will I always get a seat?
Seating is offered on a first-come first-served basis in most cases; although, all intercity bus companies do their best to ensure all customers are accommodated.
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Smoking:
May I smoke in the Toronto Coach Terminal or on an intercity bus?
Smoking is not permitted on Toronto Coach Terminal property or on the intercity buses.
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Unaccompanied Children:
Is it possible to send children alone by intercity bus?
Each intercity bus company have varying rules and regulations governing unaccompanied children. Please speak with a Telephone Information Representative at 416-393-7911 regarding your individual circumstances.
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